Privacy Policy

Last updated: September 24, 2026

Alumiar Glow Signs ("we," "us," or "our") operates this website and respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, you agree to the terms below.

Information We Collect

Information you give us directly:

• Name, shipping/billing address, email, and phone number when you place an order
• Payment information (processed securely by our payment providers — see below; we do not store full card details)
• Email address if you sign up for our newsletter
• Any information you provide when you contact us with questions or requests

Information collected automatically:

• Device and browser information, IP address, and pages visited, collected through our website platform's built-in analytics
• Cookies used to keep items in your shopping cart, remember your preferences, and support advertising/retargeting (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and customer service
• Communicate with you about your order (confirmations, shipping updates, replacement requests)
• Send marketing emails if you've subscribed to our newsletter
• Improve our website and product offerings
• Detect and prevent fraud
• Comply with legal obligations

How We Share Your Information

We do not sell your personal information. We share information only as needed to run our business:

• Payment processing: Stripe, Cash App, and Klarna process payments on our behalf. Each has its own privacy policy governing how they handle your payment data.
• Website hosting & analytics: Our website platform processes information to operate our site and provide us with analytics about visitor activity.
• Shipping carriers: Your name and address are shared with our shipping carrier to deliver your order.
• Legal requirements: We may disclose information if required by law or to protect our rights, property, or safety.

Cookies

Our website uses cookies to keep your cart contents saved as you browse, remember your preferences, and support advertising, including retargeting ads (for example, showing you an ad for a product you viewed after you leave our site). You can control or disable cookies through your browser settings, though some site features (like your shopping cart) may not work properly without them.

Email Marketing

If you subscribe to our newsletter, we'll use your email to send you updates, promotions, and product news. You can unsubscribe at any time using the link at the bottom of any marketing email, or by contacting us directly.

Data Retention

We keep your personal information for as long as needed to fulfill the purposes described in this policy, including order records for accounting and legal purposes, unless a longer retention period is required by law.

Your Rights & Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing emails at any time
• California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and to request deletion

To exercise any of these rights, contact us at alumiarglowsigns@gmail.com.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Data Security

We take reasonable measures to protect your personal information, including relying on secure, PCI-compliant payment processors for handling payment data. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Email: alumiarglowsigns@gmail.com